ISO 9001:2015 Quality Management System (QMS) Awareness Training

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About Course

This comprehensive awareness course is designed to introduce learners to the ISO 9001:2015 standard and the fundamentals of Quality Management Systems (QMS). It provides participants with the knowledge and tools to understand the principles, structure, and requirements of ISO 9001, enabling them to contribute effectively to their organization’s quality objectives.

Through clear lessons and real-world examples, learners will explore the core concepts of quality management, the importance of customer satisfaction, the role of leadership, risk-based thinking, and the process approach. The course also covers the Plan-Do-Check-Act (PDCA) cycle, key clauses of the ISO 9001:2015 standard, and practical steps for implementation and certification.

This training is ideal for employees at all levels, especially those involved in quality, operations, compliance, and internal audits, or anyone seeking a strong foundation in ISO 9001:2015.

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What Will You Learn?

  • The structure and purpose of ISO 9001:2015
  • The seven Quality Management Principles
  • Key QMS terms, documentation, and definitions
  • The PDCA cycle and its relevance in QMS
  • How to identify organizational context and risks
  • Steps to implement and maintain a QMS
  • The certification process and audit types

Course Content

Lesson 1: Introduction to ISO 9001

  • 1.1 Aim of the Training
  • 1.2 Learning Objectives
  • 1.3 What is ISO and International Standardization?
  • 1.4 What is ISO 9001?
  • 1.5 Benefits of a Quality Management System

Lesson 2: Core Terms and Concepts

Lesson 3: Key ISO 9001:2015 Terms

Lesson 4: Quality Management Principles (7 QMPs)

Lesson 5: Elements of a Management System

Lesson 6: ISO 9001:2015 Clause Structure

Lesson 7: The PDCA Cycle

Lesson 8: Implementation and Certification

Quiz

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